Question 1

Do you have a brick and mortar location?

Accepted Answer

Currently, XSOM does not have a brick and mortar location. All of our classes are held either in a teacher’s home studio, the student’s home, or online.

Question 2

Do you offer in person lessons or online lessons?

Accepted Answer

We offer both in person and online lessons. Please note that in person lessons are only available in certain regions of the GTA, whereas online lessons can be taken from anywhere in Ontario.

Question 3

Do you recommend in-person or online lessons?

Accepted Answer

This depends on many factors. Both in-person and online lessons have their pros and cons. The biggest factors is the question of commuting. If you don't mind commuting to the teacher's home, or paying extra to have a teacher come to your home, in-person lessons are ideal. If you live in an area of the city where in-person lessons would not be an option (for example, the teacher is too far away from your home), online lessons are perfect. Please read the full list of pros and cons for in-person and online lessons here. If you still need help deciding what kind of lessons would be best for you, contact XSOM and we will help you make a decision!

Question 4

Do you offer group lessons?

Accepted Answer

At the moment, XSOM only offers private lessons, though group lessons may be an option in the future. Please send an email to info@xaviersmusic.com to join our email list to be notified when group lessons are available.

Question 5

What are your COVID protocols?

Accepted Answer

Due to the COVID-19 pandemic, we have adapted to a hybrid model to offer both in-person lessons and online lessons. As things start to open up, we ask that you please adhere to the health and safety guidelines in your area. Please note that XSOM will never ask you for your personal medical information or status.

Question 6

What instruments do you offer lessons for?

Accepted Answer

We currently offer lessons for the following instruments: piano, voice, guitar, ukulele, bass, violin, cello, drums, clarinet, saxophone, and flute.

Question 7

Do you teach music theory?

Accepted Answer

Yes, we encourage all students to learn music theory alongside their instrument lessons. You don’t need to take separate lessons for theory, as our teachers integrate theory into practice which is what makes it an enjoyable experience. Students also have the option to take RCM theory exams (from Level 5 to Level 8), as well as music history and harmony exams (from Level 9 to ARCT).

Question 8

Do you have online courses for students who don't want to take private lessons?

Accepted Answer

We are currently in the process of creating online courses which will be made available in the summer of 2022. We understand that not all students are able to commit to regular private lessons for many reasons, and we want to make sure that people who fall into this category still have an option to learn music! Please stay tuned for more information on our online courses when they release this summer. If you have a request for content you would like to see in a course, use the form on the contact page and let us know!

Question 9

Does XSOM have an online store?

Accepted Answer

Yes! We just launched our new online store in May 2022 and you can check it out here. Our list of merch is growing so be sure to check the store regularly! If you'd like to request a specific item or product to be made, contact XSOM and we will take your request into consideration! Current students of XSOM also get exclusive offers and discounts on merch in the store!

Question 10

I still have more questions. Who do I contact?

Accepted Answer

No problem! We love answering questions and want to make sure that it is easy for you to get in touch with us. Feel free to contact us via email at info@xaviersmusic.com. Alternatively, you can use the “Chat with us!” button in the bottom right corner of our website, or you can complete the form on the Contact page.  If you’d like to reach us by phone, you can call us at 647-947-9237. Regardless of the method you choose to contact us, we will always get back to you as soon as possible, or within 1 business day at the latest!

Question 11

How much do lessons cost?

Accepted Answer

Lessons are priced depending on their duration and location. We currently offer 30-minute, 45-minute, or 1-hour lessons. You can view our most up-to-date price list here. Please note that if you would like a teacher to come to your home for lessons, a $10 surcharge will apply. This only applies to lessons in the student’s home. There is no surcharge for lessons in the teacher’s home or for online lessons.

Question 12

What is a trial lesson?

Accepted Answer

Every new student receives a 30-minute trial lesson which is free of charge, and you can sign up for one without worrying about any commitments. If you are looking for in-person lessons, either in your home or the teacher's home, then your trial lesson will be in-person. If you are interested in online lessons, your trial lesson will be online. To make the most out of your trial lesson, it is HIGHLY RECOMMENDED that you have your own instrument which you can use. This will also make it easier for the teacher to get a sense of your needs and goals, and develop a learning plan for you. After the trial lesson, if you wish to start regular lessons, you will need to sign the XSOM studio policy and make your first payment. Please note that trial lessons are limited to one student and one teacher. If you would like to book another trial lesson with a different teacher, you will be charged for this.

Question 13

How do I sign up for lessons?

Accepted Answer

Step 1: Book a free trial lesson on our website.  The first step is to sign up for a free, 30-minute trial lesson. If you are signing up for in-person lessons, your trial lesson will be in-person. If you are signing up for online lessons, your trial lesson will be online. All you need to do is head over to our book online page and click on the “BOOK NOW” button under the instrument that you would like to take lessons for. Make sure you specify the date and time you would like to take your trial lesson. On the next page, please fill out all the required information on the form. This will make it easier for our team to select the right teacher for you, and it will also save us some time during the assessment process. Once the form has been completed, click the golden “BOOK NOW” button and you’re all set! You will receive a confirmation email, and a member of our admin team will reach out to you with the next steps.   Step 2: Attend your trial lesson.  For more information on what happens during the your trial lesson, please read the answer to the question below, “What is a trial lesson?”   Step 3: Sign the XSOM Studio Policy and make your first payment. Following the assessment, you will receive an email with the XSOM Studio Policy, which requires your signature on the last page of the document. If you are not ready to sign for whatever reason, no problem! Please note that once you have signed the document, we will send you an invoice for your first month of lessons. After receiving payment, we will put you in direct contact with your teacher whom you met during your trial lesson, and you can start regular lessons!

Question 14

How do I pay for lessons?

Accepted Answer

Payments are made monthly in advance. At this time, we only accept payments via etransfer. Please send all payments to info@xaviersmusic.com. You will receive an invoice at the end of each month for the lessons you will be taking the following month. For example, if you’d like to take lessons for the month of February, you will be sent an invoice at the end of January.

Question 15

What if I’m sick or can’t attend a lesson?

Accepted Answer

If you are currently taking in-person lessons and fall sick, please notify your teacher immediately. Lessons must be canceled at least one day in advance, regardless of the reason. If you are feeling ill but your symptoms are mild and you feel that you are able to have a lesson, you can arrange for an online lesson in lieu of your regular in-person lesson. However, this must be arranged directly with your teacher at least a day in advance, provided that your teacher has the necessary resources available to teach online. If a lesson is canceled on the day of the student's lesson, regardless of the reason, you will be charged for this and a makeup lesson will not be granted.

Question 16

How do makeup lessons work?

Accepted Answer

Lessons canceled at least a day in advance can be rescheduled directly with your teacher. If the makeup lesson is scheduled for the following month, you will receive a credit in your monthly invoice, and you won’t be charged for the makeup lesson. If a lesson has been canceled on the day of the lesson, regardless of the reason, you will not be able to reschedule this and you will not receive a credit due to the late notice.

Question 17

I want to switch instruments and/or teachers. How can I do this?

Accepted Answer

If you would like to switch teachers for whatever reason, please notify XSOM immediately. You will need to provide a reason as to why you would like to switch teachers. Depending on our resources, finding a new teacher for you can take anywhere from one week to several months. Your patience is appreciated and we will communicate with you once we have found a replacement teacher for you.   If you have a teacher who is able to teach multiple instruments and you would like to learn another instrument, simply notify XSOM as well as your teacher and you can continue classes as normal.

Question 18

How do I pause or stop lessons?

Accepted Answer

If you would like to temporarily pause lessons but plan on resuming lessons, please contact XSOM directly and let us know your situation. If you would like to stop lessons permanently for whatever reason, you will need to give us at least one month's notice, and you will need to fill out our "Leaving XSOM" form.

Question 19

Do you offer RCM training for examinations?

Accepted Answer

Yes, XSOM teachers can teach the RCM curriculum/syllabus depending on the instrument being learned and the instructor you are paired with. We help prepare students for RCM examinations year-round, and we have a 100% success rate for all students who complete an RCM exam after taking lessons with us!

Question 20

I am not interested in RCM exams or theory. Can I still take lessons?

Accepted Answer

Absolutely! We acknowledge that many people just want to learn music as a fun hobby without the strict dedication and long practice hours required by the RCM curriculum. Our teachers specialize in catering to the needs of the student, so if you just want to learn to play your favourite pop songs, look no further! If you later decide to start learning the RCM curriculum, you will have the option to do so.

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647-947-9237

info@xaviersmusic.com

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Monday-Friday 3pm-9pm
Saturday 9am-5pm
Sunday (closed)

*Please note that all private lessons can take place outside of our regular office hours depending on the teacher's availability.

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Email: info@xaviersmusic.com
Phone: 647-947-9237
37, 30 Chichester Pl
Scarborough, ON M1T3S5